Wiley journal issues

david.duthie's Avatar


07 Apr, 2017 12:47 AM

This comment was split from the discussion: Crashes

Hi Cary,

Thanks for your email - everything is still working and stable (so far), except for one odd thing, not linked to the crashing (I think).

Whenever I try to open the link to any Wiley journal article inside Papers, it fails to open the link.

This has only been happening for the last few days - maybe a week, but it appears to affect all Wiley metadata, even ones I imported long ago.

Maybe something has changed on the Wiley side?

Here a few randomly selected - do they open for you inside Papers? They open perfectly in Firefox, but not from within Papers.

http://doi.wiley.com/10.1111/ecog.02543 http://doi.wiley.com/10.1111/ecog.02543

http://doi.wiley.com/10.1002/ieam.1843 http://doi.wiley.com/10.1002/ieam.1843

onlinelibrary.wiley.com/doi/10.1111/j.1461-0248.2011.01703.x/abstract http://onlinelibrary.wiley.com/doi/10.1111/j.1461-0248.2011.01703.x/abstract

Best wishes


  1. Support Staff 1 Posted by Ayie on 07 Apr, 2017 12:50 AM

    Ayie's Avatar

    Hi David

    I've forwarded your report to our developers. We'll get back with you once we hear back.

    Best Wishes,

  2. 2 Posted by david.duthie on 20 Apr, 2017 04:04 PM

    david.duthie's Avatar

    Hi Ayie,

    I am still having this problem with all of my Wiley publisher references.

    I see them in web browser but they do not load from within Papers 3 (on a Mac)

    Am I the only one experiencing this?



  3. Support Staff 3 Posted by Ayie on 21 Apr, 2017 01:36 AM

    Ayie's Avatar

    Hi David

    Apologies we haven't gotten back to you with a feedback yet as we haven't heard back yet. Honestly, we haven't received any similar reports yet and the ticket is still open meaning it's still being looked into.

    Apologies once again but we will get back in touch once we have any news.

    Best Wishes,

  4. Ayie closed this discussion on 21 Apr, 2017 01:36 AM.

  5. david.duthie re-opened this discussion on 23 Apr, 2017 05:00 PM

  6. 4 Posted by david.duthie on 23 Apr, 2017 05:00 PM

    david.duthie's Avatar

    Hi Ayie,

    Thanks for the reply.

    I should have checked this earlier, but I just opened my old Papers (45K articles) library on my old Macbook Pro and it loads the webpage of article in Wiley published journals (when there is no PDF).

    When I look at the SAME article on my newer Macbook Pro it fails to load the webpage, even though the metadata look identical to my eye in both cases.

    So the problem appears to be within my newer larger library (48K articles) on the newer Macbook Pro.

    I have run “Repair Library” a couple of times - no improvement.

    When I try to run “Repair File Path Metadata” I just get the "spinning wheel of death”, “Application Not Responding” and no activity showing in Activity Monitor.

    So I am stuck!

    It is so strange that ALL article of just one publisher have this problem!

    Any suggestions?


    David Duthie
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