I have been syncing two computers, my iMac and MacBook using
MobileMe's iDisk since pages1 and haven't encountered any problems.
Even my collectons sync perfectly and my iPhone and iPad work
flawlessly. Im hoping that pages will implement iCloud syncing as
the natural way to provide this feature. The days of MobileMe are
numbered and I'd hate to lose this function.
You do not maintain a clear semantics across actions. Since the
appearance of papers for iPhone/iPad syncing was and continues to
be a confusion, except for the most trivial use cases.
If I want to sync a collection (which is a set of links,
not of originals), why does emptying my collection on the iPad,
delete not just the links in my collection on the Mac (i'd be fine
with that) but also the originals in the Papers folder? Yet, when I
delete a collection on my Mac, it does not delete the originals in
the Papers folder. Go figure.
I have Papers on my work iMac and my home MacBook. I purchased
the Papers app on my iPad. I've synced my iPad with my MacBook but
I'm wondering if I can also sync with my iMac so that when I add an
article to Papers at work on my iMac, it will sync with my iPad and
Can this be accomplished or can I only sync my iPad with one other
Huh? I tried this strategy of syncing my iMac with my MBP and the outcome was a bunch of duplicate papers on my iPad! The two library files on the desktop Macs were based were essentially the same. However, there were a corresponding number of unfiled papers that showed up on my iPad that I think came from the MBP.
Support Staff129 Posted by matias on 09 Jun, 2011 12:21 AM
@fresco: do you use Dropbox to sync the Papers2 libraries on
your computers? There's currently a bug in Papers 2.0.7 which
causes duplication in this setting, where the Papers2 library on
both devices is the same one, but accessed from different
computers. Sorry for the inconvenience!
No. I do not use Dropbox. Rather, in both instances, my Papers2 folder resides in my Documents folder in the Home directory. I created a sync association between both Macs and my iPad. However, it is true that in my case it's the same library file, same serial number, etc.
Support Staff131 Posted by matias on 09 Jun, 2011 12:49 AM
@fresco: this could still happen similarly as with Dropbox
syncing of the library in case you first synced the iPad with your
Mac, then copied the library to a different Mac and synced
the iPad with it again.
Papers2 sync from my itouch (ios 4.2.1) never connects to my
powerbook (OS 10.6). Papers (1.9.6) on itouch shows the name of my
powerbook but then goes into permanent "searching" mode. Papers2
preferences on my powerbook never shows the itouch as a device.
Both are on the same home airport network. The itouch has no
problem browsing the web. I've turned off Restrictions on the
itouch and tried every conceivable way of configuring sharing
internet. At this point I consider my itouch Papers a waste of
Support Staff133 Posted by matias on 09 Jun, 2011 06:57 PM
@Jon: Could you try syncing using an adhoc network, please? This
helps in ruling out any local network configuration issues which
can prevent data transfer between the two devices. Unfortunately a
working internet connection does not necessarily imply that the
local network allows communication between the two devices, even if
the iOS app is able to find the Mac.
@matias: Thanks! Had tried that but failed. Probably had to turn
off 802.1x authentication. Unchecked 802.1x user profiles. Now in
c2c mode, found and linked my itouch but Sync has been "searching"
for about 2 hours.
137 Posted by Gail Barnes on 10 Jun, 2011 03:29 PM
I find the sync feature maddening--I'm collecting literature for
4-5 different projects. Everything works fine on the desktop app
but it takes me several tries to get the sync to the ipad to work.
I restarted both devices and then created a local network and that
FINALLY worked but I used up a lot of valuable research time.
On another note, I have never been able to get it to sync with my
work computer which also slows things down (and makes me use
precious home time with trouble shooting). Sorry to kvetch because
I really love the product--just wish it worked better for me.
Support Staff138 Posted by matias on 10 Jun, 2011 03:48 PM
@Gail: I'm sorry to hear this. That adhoc syncing works for you
but not syncing on your main network suggests there is something in
your main network configuration which prevents communication
between the two. Could be a firewall rule, something to do with
Bonjour settings, or addressing (IPv4/IPv6 support, link-local
addressing). Unfortunately it's difficult to troubleshoot this
remotely, hence we suggest syncing using an adhoc network in cases
where the syncing is troublesome.
@matias: Now that I turned off 802.1x authentication by
unchecking user profiles, Papers2 on my Powerbook sees the itouch
and lets me link via my LAN the same as with Ad Hoc. But Sync just
continues its interminable "Searching..." I don't know what it's
I certainly want Papers users to get relief from problems syncing OS X and iOS devices, but let's not lose the thread that this topic is about the lack of a syncing across OS X computers! This lack of functionality is all the more frustrating given that such a feature is already available in competing software titles. Matias, Mek and the whole papers team: when will you provide a solution to the many Papers users who are clambering for this particular functionality? Some very thoughtful suggestions by endusers have been offered. You have always been polite when they are offered, but the lack of apparent action on this issue is wearing thinly. At least it is for me.
Support Staff144 Posted by matias on 10 Jun, 2011 06:37 PM
@Jon: that "Searching..." continues in your network setup is not
critical just as long as the device is seen in the Devices
Preferences in Papers2 for Mac, and you're able to click the Link
button. Assuming that this is the case, the problem is somehow
related to Bonjour auto-discovery mechanism on your iOS device not
being able to find your Mac (it could be also caused by running an
older version of the iOS app than 1.9.6).
@fresco: providing a syncing solution for Papers2 libraries is
not trivial, takes some time to get right. Dropbox and similar
network drive based solutions should work, even if we don't support
them officially. We don't tend to make statements or public
commitments about our development plans beyond the roadmap posted
but we of course understand the importance of this much requested
My one attempt at using Papers v1.9 with Dropbox was disastrous. There is an open trouble ticket that your office has never addressed. Briefly, I moved my Papers library into Dropbox and then was in the midst of syncing my iPad to my home Mac. I don't know if my Office MacPro was launched or not, but the combination of Papers on two macs and an iPad was followed by a total deletion of my entire Dropbox folder, not just Papers but perhaps 6 GB of data! There are many conflicting stories of whether Dropbox is a good way to go for sharing a Papers library, but I need a strong assurance from Mekentosj before I try again.
Support Staff146 Posted by matias on 11 Jun, 2011 02:43 AM
@fresco: our standard answer to this is as follows:
We are aware that syncing between different machines is
supported and at the same time a much needed feature. We'll do
best to improve this aspect of the program.
Having said that, people have described being successful in
via Dropbox. Keep two things in mind though when doing this. NEVER
Papers or Citations on two Macs at the same time that have their
library shared via
the same dropbox account. And ALWAYS give Dropbox enough time
upload all the changes BEFORE starting Papers on another Mac.
I should add to this that whilst writing my thesis I run Papers
in Dropbox for some two years without problems by following this
rule which applies both for version 1.x and 2.x. Simply check that
your Dropbox folder has synced before opening Papers on any of your
computers. This is obviously not an ideal situation, and hopefully
we can improve on this in future updates.
I also have some problem with syncing between two computers. I
use Sugarsync to sync the two computers together (I personally
prefer Sugarsync than Dropbox).
My problem is that that they actually do not sync at all. For
example, if I open the Papers (v2.0.7) from home, it creates
Database (from Home - Mac - 8).papersdb file in addition to the
existing Database.papersdb file. Also it makes the duplicate of the
pdf files that I already have.
Is there any way to address this problem? Or am I forced to use
Dropbox (given that dropbox syncing will actually work)??
I am still having trouble simply copying files between macs.
Since upgrading to Papers2 I have not been able to make papers work
on another machine or sync with my iphone. I have installed papers
on three machines - a desktop and two laptops. (Was told this was
fine). I have copied my papers2 library across to the laptops but
none of the documents or collections appear. I am running version
I copy the Papers2 folder to Documents but it is as though the
program cannot read it.
I have noticed that there is a Papers2 library in
I have tried replacing it with my folder of documents and I get an
error: The operation can't be completed because the item
PDF.spotlightindex is in use.
On the third machine I constantly have to install the software -
each time it loads I am asked to install.
I have version 1.9.6 of the papers app. I have set it to sync and
have linked my phone in the desktop version but there is no
communication between them - it is constantly 'searching'.
Please can someone help out here. As it is, there is no syncing
ability at all.
I have an open support ticket, but there seems to be more action on
Please, can I get some guidance - the product does not seem to be
operating in a way that is useful. I did not get any issues like
this with Papers1.