I forgot to mention. If I just go to the journal website using an external
web-browser I can download the PDF without any difficulty. I just can't seem
to do it from within Papers 2.0.4 for some reason.............weird.
On Mon, Apr 18, 2011 at 11:25 AM, Christoph <
[email blocked]> wrote:
I had exactly the same problem this morning while I was trying
to download pdf files from arxiv (open access) sitting at home
without any proxy settings. Then I read your replies and logged in
with proxy settings and VPN and the download inside from papers 2
worked. This is strange, because in any browser outside papers 2 I
can download the articles with or without being logged in with
proxy settings and VPN.
i'm having a similar problem ... when i try to import a pdf from
papers2 it imports, but when i try to open it, it asks me if i want
to add as supplemental data or send it to the downloads folder.
neither option works. i used to be able to import just fine ...
this is a recent problem.
Support Staff42 Posted by charles on 20 Jul, 2011 03:41 AM
@alexis and all: it seems there is something fishy going on with
Papers2 and PDF downloads in certain conditions, that we need to
figure out. I don't have a good answer now, and thus I'd recommend
for now to use an external browser as the workaround. Thanks for
Downloading pdfs was working pretty much all the time until
yesterday. Now it crashes most of the time, either when importing
the article info (not the pdf) or the pdf. It gets part way
through, or even completes it, then crashes. This is the same
whether at home or at work. I just installed the latest upgrade,
but it hasn't fixed it (although I haven't restarted my computer,
just the programme). This is really frustrating, as the whole point
of papers for me is to avoid having to prat around downloading
files into one place then copying them to another!
Support Staff44 Posted by charles on 13 Aug, 2011 08:41 PM
@Viki: please start a separate discussion by sending an email to
feedback at mekentosj dot com, as this seems unrelated to the topic
here and will likely need a few emails back and forth. In this
email, please indicate if the console.app output any Papers related
error messages? You will find Console.app inside your Applications
folder under Utilities. You can filter out Papers-only messages
using the search field. For older messages, you have to load them
explicitly by clicking the "Earlier" button.
To help solve the issue, could you also please send us the crash
reports you're seeing? You will find these in the following place
on your computer, in your home folder:
The crash reports will include the name of the application in
the file name , look for the application name 'Papers2.app'.
(On OS 10.7 Lion, to access your Library folder, you need to use
the Go menu in the Finder and press the option key. This will add a
'Library' item to the list, and will give you access to the hidden
I think I have the same problem as Alexis: searched, dbl clicked
the paper, (clicked import or not doesn't matter), clicked Import
PDF on web page and voilà: blank screen, no pdf. But I don't
get that dialogue about Import as supplementary.
This problem occured with version 18.104.22.168 on a VPN.
47 Posted by Emilie Fleur Neubauer on 16 Aug, 2011 02:11 PM
I am getting an error message that says papers has no internet
connection when I try to download a pdf I have found in the search
option. Not all websites are getting the error just a few and it
seems random. I have only started getting this problem since I
upgraded to papers 2. I definately have an internet connection and
when I search the paper and download it outside papers it works
To those people who cannot download PDFs (no internet
connection): Do you still get the problem if you quit and restart
I'm asking because I had this problem for a while previously,
and simply restarting Papers2 solved the problem. I also realized
that I rarely ever quit Papers2 these days since the red button
only hides the window, plus I rarely ever restart my MBP (sleep and
instant wake rules!).
49 Posted by emilie Fleur Neubauer on 16 Aug, 2011 08:07 PM
Hi, quitting and restarting and upgrading to the newest version
am now getting a crashed screen the same as marina above, it starts
to download and then ... nothing happens ... driving me nuts ....
maybe I should go back to papers 1 but I really wanted to use the
new functions of papers 2
Support Staff50 Posted by charles on 17 Aug, 2011 03:30 AM
Hi all: I am sorry a number of you have issues with PDF
downloading. It will be easier to diagnose the issue if each of you
starts a separate private discussion, as we can't really follow the
thread here and each of you may have different problems.
I have the same issue - I can't seem to download pdf's from
Doing the time-consuming work-around of first saving it from
safari then importing is ok, but sometimes I can't easily link the
metada from within papers - e.g. when the only link within the
browser in Papers is to the pdf. I'm finding it harder to match, so
generally its much slower to get new articles into papers.